Single platform for customer support

eCommerce communication made Simple

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All your customer information into a single view

Urban Seller combines all the data of your online selling channels in order to efficiently manage your business

Increase your productivity, deliver high standard customer experience
Deep multi-channel integrations – Amazon, eBay, Linnworks, Gmail, Magento and more to come
Dedicate less time in your online communication, reduce costs, grow your sales

Just a click away from the positive feedback.

Easy multi-channel communication

One solution - Urban Seller

Faster customer support

Always have all the important e-commerce customer communication at your fingertips

React to customers enquiries with ease. Improve your speed and efficiency

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Fully synced platform

Never lose a message again. See and reply – Simple as that.
All orders, customers, shipping and inventory details in one easy to work with window.

Customizable templates and macros

Set up your own templates and macros with a single click.
Make it personal, save time responding.

Auto Translation

Take the hassle out of figuring out which language you are reading.
Language is no more a barrier, get your messages translated easily.
Reach out to a bigger audience.

Auto Response

Be there, be on time.
Provide an appropriate response, even when you are not in the office.

Business Insight

Monitor the work pressure, keep track on your performance, have full control

Ensure your business runs smoothly

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Overall team performance

Daily, weekly, monthly reports.
Number of tickets handled - ticket per user, ticket per label.
Be on schedule – average response time.

Reduce costs, increase sales, save time

Build a trustworthy relationship with your customers.
Dedicate less time in your daily tasks.
Sell with confidence.
Get the positive feedback you deserve.

Synchronized workflow

Stay focused on your customer demands, meet their expectations, anticipate their needs

Simplify your workflow - communicate better

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Ticket management

Customers take it personally, why wouldn't you? Get the right person to answer the customer query the best way possible.
Take advantage of the assign ticket function.

Team notes

Exchange internal information, within your customer support team.
Prioritize, personalize, collaborate easier.

Multi-agent support

To deal with customer queries can be a real struggle, ask for help - tag a co-worker.
Work together, resolve the situation.

Collision detection

Be informed if a team member had already opened a customer message.
Prevent working twice on the same ticket.

Organized and automated work process

Make use of Urban Seller intelligent tools, simplify your day to day jobs

Be in control, create your own work system - save time

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Folders and filters

Create unique folders for your business. Apply certain criteria to filter to get to your customers faster.
Powerful, yet easy way to identify what is important.

Rules and labels

Set up your own rules and identify labels and prioritize.
Focus on the core of your business – customer service.

Team control

Store safely your passwords and choose the data access of your employees with Urban Seller

Take the opportunity of embracing privacy

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Access control

Urban Seller allows you to give permission or set limits to the data access of your team.
Set roles – manage better.

Keep your passwords safe

With Urban Seller you will have all your marketplaces accounts in one synced view.
One password – one platform.

Deep, powerful integrations

Urban Seller provides you with the opportunity to link all your marketplaces into a platform

Be flexible, be adaptable, be where your customers are

Amazon . . .

We can sync your orders, listings, messages and sales information to and from Amazon with your other sales channels.

Ebay . . .

Handle all your Ebay return requests. Update all your ebay cases. Contact customers directly through the feedback left.

Magento and Shopify . . .

We can sync your inventory, orders, listings and sales information to and from your other sales channels.

Email accounts . . .

Link your email accounts and control all your email messages.

Linnworks . . .

Check inventory levels while answering messages for better order control.

PayPal . . .

Overview of your order payment information.

Veeqo . . .

Check inventory levels while answering messages for better order control.

Facebook . . .

See your social media messages.

Twitter . . .

See your social media messages.

Urban Seller has simple, fair pricing

All plans benefit from all the features of the platform

Start your 14 days free trial

  • Features
    • Tickets
    • Unlimited accounts
    • Support
    • Unlimited Agents
    • Feedback Soliciting
    • All Features
  • Small
    $59 $49 per month
    • 500
    • Email
  • Large
    $169 $149 per month
    • 6000
    • Email and Phone
  • Enterprise

    Please enquire

    • Unlimited
    • Email and Phone

Fully assisted set up

Discover platform's possibilities.

Save time - let us do it for you!

Professional eCommerce Services

Urban Seller offers further help and support to our customers.

Choose the right one for your business

Partial Customer Service Assistance
  • 0.40p per Outband ticket
  • Manage the volume of your customer inquiries
  • Tailored made offer to optimise your customer support
Full time member of Customer Service Team
  • £1000 per month
  • Full Time Member of Customer Service Team
  • In house team of fully trained customer support representatives

Full Account Management Service
  • Starting at £550 per month for 20 hrs/week Account Management
  • Support with day-to-day Operational Seller Central Tasks with custom Reporting
  • Feedback, Inventory and Ads Management plus customer support
  • Tailored made offer to Scale up your Amazon business
PPC Advertising Service
  • £30 per product/marketplace/month
  • Create, manage and Monitor Ad Campaigns
  • Amazon Specific Campaigns with Sponsored Prodocts/Brands and Display Ads
  • Tailored made offer to optimise your ROAS and ACOS

Professional Graphic Design Service
  • Starting at £3 to retouch images and £40 for EBC
  • Retouch and Edit Images to meet Amazon Standards
  • Develop appealing Enhanced Brand Content (EBC) to enrich your product listing
  • Tailored made offer to optimise your Amazon Listings and Brand
Professional Copywriting Service
  • Starting at £3 for basic cataloging and £15 for Detailed cataloging
  • Create Listing for your products with titles, description and required information
  • Create SEO-friendly cataloges with search-optimized keywords
  • Tailored made offer to enrich your Amazon Catalog

Professional Accounting Service
  • Starting at £300 per year
  • Managing UK accounts, VAT filing, End of year statements
  • Payment Reconciliation and Accounting System Integration
Professional Translation Service
  • Starting at £0.10 per word
  • Human/Machine-Assisted Translation to expand onto different marketplaces
  • Cover Translation to and from most languages


We are only happy when you are, so it is really pleasing to hear from our customers directly.

Urban Seller makes customer support easy.

Explore now 100% free of charge; no credit card required.

Start your 14 days free trial today.

Try it now Book a Demo