Never lose a message again. See and reply – Simple as that.
All orders, customers, shipping and inventory details in one easy to work with window.
Set up your own templates and macros with a single click.
Make it personal, save time responding.
Take the hassle out of figuring out which language you are reading.
Language is no more a barrier, get your messages translated easily.
Reach out to a bigger audience.
Be there, be on time.
Provide an appropriate response, even when you are not in the office.
Daily, weekly, monthly reports.
Number of tickets handled - ticket per user, ticket per label.
Be on schedule – average response time.
Build a trustworthy relationship with your customers.
Dedicate less time in your daily tasks.
Sell with confidence.
Get the positive feedback you deserve.
Customers take it personally, why wouldn't you? Get the right person to answer the customer query the best way possible.
Take advantage of the assign ticket function.
Exchange internal information, within your customer support team.
Prioritize, personalize, collaborate easier.
To deal with customer queries can be a real struggle, ask for help - tag a co-worker.
Work together, resolve the situation.
Be informed if a team member had already opened a customer message.
Prevent working twice on the same ticket.
Create unique folders for your business. Apply certain criteria to filter to get to your customers faster.
Powerful, yet easy way to identify what is important.
Set up your own rules and identify labels and prioritize.
Focus on the core of your business – customer service.
Urban Seller allows you to give permission or set limits to the data access of your team.
Set roles – manage better.
With Urban Seller you will have all your marketplaces accounts in one synced view.
One password – one platform.
We can sync your orders, listings, messages and sales information to and from Amazon with your other sales channels.
Handle all your Ebay return requests. Update all your ebay cases. Contact customers directly through the feedback left.
We can sync your inventory, orders, listings and sales information to and from your other sales channels.
Link your email accounts and control all your email messages.
Check inventory levels while answering messages for better order control.
Overview of your order payment information.
Since we start using Urban Seller, we have more proactive service and support for our customers. It is really convenient to manage and monitor the process from the pre-sales to the end of the service, overall a great opportunity to manage the E-commerce platforms in the best way possible.Ana K. , Customer Service Manager, Coolrims
Love this product. It allows me to easily be in touch with my customers accros my sales channels, providing me an effective all around communcation tool.
We started using UrbanSeller as we were expanding our business and it just helped us to take off. Our sales team has real-time information about what in stock and what was on order allowing us to respond to customers requirements with ease."
"UrbanSeller has really become a very important part of our business, providing us with full control and efficient managment of our business.
UrbanSeller is one of the best and usable application I have seen for multi-channel sales.