Faster customer support
Keep every e-commerce conversation at your fingertips. See and reply from one fully synced window, with customizable templates and macros to respond in a single click.
E-commerce communication made simple. Bring every order, message and customer into one view — across all your sales channels.
14-day free trial · No credit card required
Works with the channels you already sell on
Urban Seller combines the data from every online selling channel so you can manage your business efficiently — without jumping between tabs and logins.
One solution to react faster, work smarter and stay in control.
Keep every e-commerce conversation at your fingertips. See and reply from one fully synced window, with customizable templates and macros to respond in a single click.
Monitor workload and track performance with daily, weekly and monthly reports — tickets per user, per label and average response time — so your business runs smoothly.
Assign tickets to the right person, add team notes, and get multi-agent support with collision detection so two people never work the same message twice.
Create folders and filters, set up your own rules and labels, and let intelligent automation handle the repetitive work so you can focus on customers.
Language is no longer a barrier — get messages translated instantly and provide timely, appropriate replies even when you are out of the office.
Store marketplace passwords safely and set the data access for each employee. Define roles, manage permissions and embrace privacy by design.
Link all your marketplaces into one platform — be where your customers are.
Sync orders, listings, messages and sales information to and from Amazon with your other channels.
Handle return requests, update cases and contact customers directly from the feedback left.
Sync inventory, orders, listings and sales information across your sales channels.
Link your email accounts and manage all your email messages in one place.
Check inventory levels while answering messages for better order control.
Get an instant overview of your order payment information.
Check inventory levels while answering messages for smoother fulfilment.
See and reply to your social media messages alongside everything else.
Keep on top of social mentions and messages from one inbox.
All plans include every feature of the platform. Start with a 14-day free trial.
Discover everything the platform can do — save time and let our team set it up for you.
We are really glad we came across this fast-developing platform. We were supported from start to finish and any queries were answered quickly. Urban Seller has many comfortable tools — message templates, the customer information insert tool, the direct translator — that make conversations far more efficient. You don't need to log in to different channels, and you can accept return requests and cases in the same program. The team is dedicated and keeps perfecting the software.
Vilma — Lotmart
Explore it 100% free of charge — no credit card required. Start your 14-day free trial today.